Find answers to common questions. Can't find what you're looking for? Contact us.
How to book, modify, or cancel
Methods, refunds, and pricing
What we offer and how it works
Visit our booking page, select your service type, enter pickup/dropoff details, choose your vehicle, and submit. You'll receive a confirmation within 1 hour.
Yes, contact us via WhatsApp at +86-155-2777-1775 at least 2 hours before pickup. Changes are subject to availability.
We track your flight automatically. Your driver will wait up to 60 minutes after landing at no extra charge.
We accept PayPal, Alipay, and major credit cards. All payments are processed securely.
Yes, the price you see is the price you pay. No hidden fees, no surge pricing.
See our cancellation policy. Refunds are processed within 3-5 business days to your original payment method.
Yes, all our drivers are fluent in English and Mandarin. They're trained to communicate effectively with international visitors.
Economy sedans (up to 3 passengers), Business sedans (up to 3 passengers), and MPVs (up to 6 passengers). All vehicles are clean, air-conditioned, and well-maintained.
Yes, child seats are available at no extra charge. Please mention this in your booking notes.
